We’re here to help keep your ecosystems running smoothly.
Important: An active braXos support contract is required to receive technical support and access to software updates.
Hours of operation for standard support
Mon–Fri: 8:00 a.m. – 8:00 p.m. EST
Emergency coverage
Sat & Sun: 9:00 a.m. – 5:00 p.m. EST
Holidays: 9:00 a.m. – 5:00 p.m. EST
On-call support is available for emergency issues on weekends and holidays for customers with active support contracts.
For on-call support, email support@braxos.com or call 1-833-4BRAXOS.
US Recognized holidays
- Good Friday: April 3 (Friday)
- Memorial Day: May 25 (Monday)
- Independence Day (observed): July 3 (Friday)
- Labor Day: September 7 (Monday)
- Columbus Day: (Monday, October 12, 2026)
- Thanksgiving: November 26 (Thursday)
- Day After Thanksgiving: November 27 (Friday)
- Christmas Eve: December 24 (Thursday)
- Christmas Day: December 25 (Friday)
- New Year’s Eve: December 31(Thursday)
- New Year’s Day (Jan 1 2027)
UK Recognized holidays
- Good Friday: April 3 (Friday)
- Easter Monday: April 6 (Monday)
- Early May Bank Holiday: May 4 (Monday)
- Spring Bank Holiday: May 25 (Monday)
- Summer Bank Holiday: August 31 (Monday)
- Christmas Eve: December 24 (Thursday)
- Christmas Day: December 25 (Friday)
- Boxing Day (observed): December 28 (Monday)
- New Year’s Eve: December 31(Thursday)
- New Year’s Day (Jan 1 2027)
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